Return & Refund Policies

Returns & Exchanges

We want you to love your Beckett Walcott companion. If for any reason you’re not completely satisfied, you may request a return or exchange within 7 days of receiving your order.

To be eligible:

• Items must be unused, in original packaging, with all tags, labels, and authenticity cards intact.
  

• Proof of purchase or order confirmation is required.
  

We reserve the right to decline returns that do not meet these conditions.

Return Process

To initiate a return:

1. Email us at info@beckettwalcott.com with your order number and reason for return.
   

2. Our team will arrange product pickup within 2–3 business days.
   

3. Return shipping is customer-paid, unless the item is damaged or incorrect.
   

Refunds, Store Credit & Exchanges

Once we receive and inspect the returned item, we will:

• Issue a refund to your original payment method
  

• Or offer store credit, based on your preference
  

Please allow 5–10 business days for the refund to reflect, depending on your bank.

Damaged or Incorrect Items

All products undergo 3-stage quality checks and camera-monitored packing. If your item arrives damaged or incorrect:

• Contact us within 48 hours at info@beckettwalcott.com
  

• Include clear photos of the issue
  

• We will investigate and arrange a replacement or full refund
  

Non-Returnable Items

Returns are not accepted for:

• Used items
  

• Items returned without original packaging or labels
  

• Customised or limited edition items (unless damaged)